For an e-commerce CIO, this could just be the solution he wanted. A chat bot that is extremely fast, intelligent, secure, able to understand human language in the context of the services provided, make a recommendation for quick decision making, and complete the transaction.
If the inventors of Niki, an AI (Artificial Intelligence) application are to be believed, it presents a strong business case for technology decision makers in the e-commerce space. With the top management increasingly looking up to the CIO to drive revenues, Niki, the brainchild of the IIT Kharagpur alumni, promises to make a tangible impact on the topline.
