SAP announced that the National Healthcare Group (NHG), one of Singapore’s public healthcare clusters, has transformed its human resource (HR) system using SAP SuccessFactors.
To better support the shift towards a community-based, patient-centric healthcare model, NHG needed to modernise its HR infrastructure to meet the evolving operational needs of its over 20,000 healthcare professionals, who care for 1.5 million residents in Central and North Singapore.
“The healthcare sector is rapidly changing. We needed a system that could enhance mobility, improve data accuracy, and support continuous learning—all while being accessible to employees on the go,” said Khoo Swee Lan, Group Chief Human Resource Officer at NHG.
The transformation, branded iConnect@NHG, was implemented in two phases. Phase one, launched in January 2023, established a strong HR foundation with modules for Employee Central, Time Management, Recruitment, Onboarding, Learning and Development, and Performance and Goal Management, to streamline processes and improve data accuracy. Phase two rolled out in November 2023, introduced advanced features such as Succession Management and Compensation Planning, for enhanced functionality.
A modern HR system with SAP SuccessFactors at the core
SAP SuccessFactors was selected as the core platform for NHG’s HR transformation due to its comprehensive, cloud-based capabilities.
By integrating SAP SuccessFactors with SAP Analytics Cloud (SAC), NHG has gained real-time workforce data visibility, empowering its leadership team to make informed decisions on talent management and workforce planning. This data-driven approach, combined with Qualtrics' sentiment analysis, allows NHG to proactively manage staff performance, engagement, and well-being for a fulfilling employee experience.
NHG was also Singapore's first public healthcare cluster to implement SAP Build Work Zone, centralising its HR operations into one intuitive platform. SAP Build Work Zone helps enable employees to access tasks, policies, and personalised workspaces easily.
“By embedding listening into the employee journey, we can create a more fulfilling and meaningful experience for our staff,” Ms Khoo explained. “This ensures our employees feel valued and heard, which is critical in today’s competitive healthcare environment.”
Adopting a mobile-first, data-driven approach with SAP SuccessFactors has enabled NHG's workforce to be more agile and engaged, while significantly reducing administrative tasks and improving data accuracy. In the first month of the launch of iConnect@NHG, over 95% of NHG employees logged into the platform and completed more than 25,000 workflows. Among them, 19,000 employees activated the mobile app, validating NHG's mobile-focused strategy. Employee feedback has been overwhelmingly positive, with 98% expressing satisfaction with the new system.
“NHG’s HR transformation with SAP demonstrates how a forward-thinking approach to technology can revolutionise even the most traditional sectors,” said Eileen Chua, Managing Director, SAP Singapore. “SAP SuccessFactors has enabled NHG to create a more agile, mobile-enabled, and data-driven HR system that enhances employee engagement and empowers proactive decision-making. As the healthcare landscape continues to evolve, we hope that NHG’s digital HR strategy can serve as a blueprint for other healthcare organisations looking to transform not just their HR function but their entire operations.”
