Freshworks partners with OrangeOne to offer its 360-degree solutions

OrangeOne Corporation localization and distribution for overseas products, partners with Freshworks, a innovator in customer engagement software. As a strategic partner to expand in Japan, OrangeOne will be offering Freshworks’ suite of products including Freshdesk, the helpdesk software, and an integrated ‘Freshworks 360’ solution. The partnership came into effect on June 6, 2019.

Freshworks is at the forefront of customer engagement. As of April 2019, Freshworks has doubled its customer base over the last two years, in APAC. The company offers a 360-degree suite of products which enable digital transformation of enterprises. The user-friendly business solutions provided by Freshworks include cloud-based customer support, IT service management solution, CRM, call centre software, internal collaboration tools, and marketing automation solutions, for enterprises of all sizes and are widely used by fast growing companies in the region across automobile, hospitality, e-commerce, consulting and IT sector.

Outside of Japan, Freshworks has an extensive partner and reseller network in the APAC region covering prominent regions like Singapore, Malaysia, Thailand, Philippines, Indonesia, Vietnam, Hong Kong and Korea. In Japan, Freshworks products are used by companies across sectors such as, International recruitment group- JAC Recruitment, leading tourism management group- Hokkaido Tourism Management, LINE MAN- an on-demand assistant app for professional services from Line Corporation, automobile trading company - SBT Japan, among others.

OrangeOne Corporation will pursue opportunities to offer the multi-product customer engagement suite, implement sales growth by cross-selling and introduce potential businesses to Freshworks’ user friendly software. In addition to driving sales, the company will provide dedicated on boarding and customer support to clients of all sizes. 

Sidharth Malik, Chief Revenue Officer, Freshworks, said, “We are excited to be a part of the digital transformation journey of Japan, which is one of the most customer-centric countries in the world. Our brand promise of delivering ‘Customer-For-Life Software’ aligns with the Japanese culture of ‘Omotenashi’, that is striving to offer the best customer experience. Our partnership with OrangeOne is the ideal way to empower Japanese businesses craft such experiences.”

Shin Kasugahara, CEO of OrangeOne corporation, “In recent years, Japanese companies of all sizes including startups, SME and large enterprises, have started to recognize customer engagement as a critical challenge. As a result, we often hear that companies hesitate to deploy the system or give up early. Freshworks products are ideal for any company, regardless of size. The company’s design philosophy of delivering simple to use products and customer centric pricing models makes it a preferred choice for businesses.”