In addition, opaque algorithms such as deep learning can incorporate many implicit, highly variable interactions into their predictions that can be difficult to interpret.
Read More
Genesys is a leading provider of contact center solutions globally. Gartner has consistently ranked Genesys as one among the top 5 Customer Experience and Relationship Management software vendors across the world. Sangram Aglave, Contributing Editor, Businessworld caught up with Keith Budge, SVP & General Manager, APAC & Japan at Genesys to learn more about the state of the contact center market and various trends shaping it.
Read More
The new Bold360 family provides every customer with interaction solution across digital and physical properties, from first interaction through to post-sale support
Read More
It translated into 9 lakh comments and 5.78 lakh messages, which are 2.3 and 3.5 times the average respectively
Read More
Out of 11 market disruptors chosen across the APAC region, Mate Labs is only Indian start-up to be selected; putting India on the global technology map.
Read More.jpg)
The sector must focus on quick wins in core functions such as forecasting, yield optimization and complaints management
Read More
Flagship event showcases technologies of the future to help enterprises create enhanced value for business growth
Read More
Rezo.AI handles up to 90% of conversational traffic with personalized responses
Read More
