Author
Nishikant is the CDO and a member of CSS Corp’s executive leadership team. He has over two decades of experience in building and leading IT services businesses across all service lines. At CSS Corp, Nishikant heads Global Delivery, Client Engagement, Technology Service Lines, Enterprise Quality and Innovation Labs.
With the advent of subscription-based technology services, the balance of power has shifted away from technology vendors and towards the customer. Therefore, customer experience becomes the biggest differentiator. For vendors, this is the real deal.
Read More
