Author
Patrick Peisker is the R&D Senior Director of Customer Engagement Solutions at Avaya. In this role, Patrick heads the Contact Center business unit in India, while encompassing product management. He looks after development, quality assurance and operations across R&D sites. With more than seven years of association with Avaya, he has performed various roles from software design, engineering processes, and strategic senior management roles.
Workforce optimization, which includes both technology solutions and an investment in talent, ensures employees perform at peak efficiency and ultimately keeps customers happy.
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