Workbooks Online Ltd, the UK-based leading CRM vendor, announced the launch of Workbooks Web Insights, the first product to be released as part of its Marketing Automation suite aimed at the mid-market.
Web Insights combines the power of Web Analytics and CRM into a single platform, enabling sales and marketing teams to be more successful. Web Insights can help generate more leads, better qualify them, accelerate sales cycles and close business more effectively. It also helps drive better customer experience, provide better customer support and identify cross-sell and upsell opportunities.
Web Insights uses advanced analytics to identify organisations by IP address and individual visitors via cookies. In addition, it tracks the visitors journey across the website including which pages have been viewed. Web Insights then combines that data with prospect and customer data held in Workbooks CRM. Leveraging page scoring functionalities, it also helps prioritise hot leads that show potential buying signals.
Online activity information in itself is valuable but the combination of Web Analytics and CRM becomes really powerful, providing Sales and Marketing with ‘in context’ actionable insights that can transform sales engagement.
Web Insights is built on top of the existing Workbooks CRM platform and leverages technologies from CommuniGator Ltd, a leading provider of Marketing Automation solutions in the mid-market.
