NIIT Technologies and Arago to Accelerate AI Adoption in GICs

NIIT Technologies Ltd and Arago, a pioneer in artificial intelligence (AI) and leader in autonomous automation, will deepen their partnership to optimize the IT operations of Global In-House Centers (GICs) using AI to deliver greater agility, high-quality standards, and superior customer experience.

Arvind Mehrotra, president, Infrastructure Management Services, NIIT Technologies, said, “As global MNCs in India drive innovation through their GICs, there is a need for them to build deeper partnerships with IT services providers to innovate with intelligent automation.”

NIIT Technologies has integrated Arago’s autonomic problem-solving AI platform HIRO into its TRON Smart Automation. This platform which consolidates innovative technologies, practices, and best in class tools for business transformation will be available to GICs to deliver an improved experience.

Arago’s commercially proven problem-solving artificial intelligence platform HIRO is designed to autonomously run IT and business processes within enterprises. Clients benefit not only from outstanding automation rates, but also from unique cost savings and knowledge retention. This results in operational efficiency gains as well as increased speed and agility.