ManageEngine Empowers IT Help Desks with Active Directory Management

ManageEngine has announced integration support for ServiceNow, ServiceDesk Plus, and Oracle and MS SQL databases within ADManager Plus, its Active Directory (AD) management and reporting solution.

Available immediately, these integrations enable technicians using ServiceNow, ServiceDesk Plus and various HR applications to easily carry out AD user management tasks, from user on boarding to deprovisioning.

ADManager Plus, a prominent enterprise IT solution, helps admins manage every aspect of Active Directory, including AD users. While ADManager Plus manages and reports on AD, Exchange, Office 365 and more, IT service management (ITSM) tools like ServiceDesk Plus and ServiceNow provide help desks with improved visibility and centralized control when dealing with IT issues.

In terms of managing employee details, most HR applications use Oracle or MS SQL databases for storing user information. Instead of having these important IT management tools operate in silos, help desks can improve their efficiency by integrating the tools they use to create, update and remove user accounts.