AI-driven App Helps Improve Sales and Customer Satisfaction of Companies like Flipkart, Club Mahindra

Bengaluru-based tech company Vahan has developed a customizable, intuitive, Artificial Intelligence-driven virtual assistant that operates through messaging apps, such as WhatsApp and Facebook Messenger to deliver a range of support to a large workforce targeting companies like Flipkart and Club Mahindra with the ultimate aim of improving sales performance and end-customer experience.

Around 1 billion frontline workers serve in the ride-sharing, delivery and logistics, retail, banking and hospitality industries, globally. For companies heavily dependent on this workforce to deliver services to the end customer, employee engagement at scale is critical.

But, how do you engage and support thousands of employees who are spread across thousands of kilometres in multiple locations and fluent in different regional languages?

“We are building Siri for the workforce, a virtual assistant for workers to improve engagement and productivity. The assistant is conversation-based and allows the user to talk to it in natural language in text or voice,” says Mohammed Abdoolcarim, a Stanford University engineer, and co-founder of Vahan, who was product lead on Siri, Apple’s AI-driven assistant software.

The company has partnered with companies like Flipkart and Club Mahindra to cater to the varied needs of their large geographically distributed workforce. With services like announcements, sentiment surveys, training, automated FAQ and HR related support and more, Vahan’s virtual assistant – available in five major vernacular languages – has already reached around 30,000 employees in Andhra Pradesh, Delhi, Karnataka, Kerala, Maharashtra and West Bengal.