8x8 Launches X Series Platform to Transform Enterprise Communications
Enterprise Connect -- 8x8 Inc., a leading provider of global cloud communications and customer engagement solutions, announced the launch of X Series, a new platform that combines robust call, collaboration, conferencing and contact center solutions to help businesses win in the new battlefield where customer experience is everything.
Although 72 percent of businesses say improving customer experience is their top priority, very few have built their communications infrastructure to enable the interactions that drive world-class customer experience. Many enterprises today have siloed point solutions and separate platforms for voice, contact center, collaboration, and conferencing. This historical approach to communication involves costly infrastructure and results in slow time to resolution, fragmented interaction data, and disjointed analytics.
8x8 changes this paradigm by introducing the X Series. X Series transforms the customer experience by providing enterprises the ability to intelligently and quickly collaborate in the cloud across any channel, and easily access their most critical data, analysis and experts.
With customers and employees interacting through one system of engagement, enterprises can also now optimize valuable moments of engagement with one set of data in one system of intelligence. ‘I don’t know’ is eliminated from the resolution process as X Series brings the history, current context, and internal experts altogether during the initial customer interaction. The end results are a faster time to resolution, a lower cost and a better overall experience for customers and employees.
